Revy's Tech Journey Is Live: Real Hands-On Tickets for CompTIA Net+
You can't learn to fix a network by picking the right answer from a list. You learn by doing the work. As of today, RTJ does the work.
What changed
Thirteen Net+ tickets in Sim Mode are no longer multiple-choice. When you pull "Finance can't reach the share" from the queue, you don't pick the right diagnostic from four options. You open a switch console. You inspect the port. You see it's stuck on the wrong VLAN. You change it. The fix sticks.
When the EHR customer calls saying "the network is down," you don't pick "investigate the BGP session" from a list. You open a routing console, read the BGP and BFD neighbor tables, see Site A and Site B flapping while Site C stays up, correlate it with the recent change record, and decide whether to roll back the BFD timers or escalate to the carrier. The clock is ticking and you have to think like an actual help desk engineer.
When the warehouse VPN drops, you open the VPN console, inspect the tunnel routes, find the malformed regex that broke the split tunnel, roll it back, verify reachability, then push the corrected regex. Workaround first, root fix after. That's how real shift work goes.
This is what changed:
Before: Multiple-choice quiz that called itself a simulator.
Now: Eight purpose-built network consoles. Real switch configuration. Real packet captures. Real terminal sessions. Real troubleshooting flows that match the actual CompTIA Net+ exam objectives.
Why this matters
CompTIA Net+ (N10-009) explicitly tests your ability to perform the work, not just identify it. Objectives 5.3 and 5.4 (network troubleshooting methodology and common issues) assume you can actually pick up the tools and run the diagnostics. Most cert prep platforms ship multiple-choice questions and call that "simulation."
That's not simulation. That's vocabulary practice.
The Sybex test bank ships around 600 multiple-choice questions per exam. We ship 500 per exam across A+, Net+, and Sec+. But we also ship the hands-on layer. When you finish a hands-on ticket on RTJ, you didn't just identify the right action. You performed it. That's what shows up on the real exam, and that's what shows up on a real help desk shift.
What's live today
Thirteen of thirteen Net+ execution tickets are now interactive. Every one of them. Across eight specialized network consoles:
| Console | What it does | Tickets |
|---|---|---|
| Switch | VLAN config, port status, MAC table, QoS trust, storm monitor | 3 tickets |
| Network Probe | ping, traceroute, nslookup, dig, port scan, DHCP scope | 2 tickets |
| Firewall | Rule inspection, policy editor, reachability tests (tcping, curl) | 2 tickets |
| Routing | BGP/BFD neighbor tables, route diagnostics, change rollback | 2 tickets |
| Cable Tester | Link lights, TDR pair testing, switch port verification | 1 ticket |
| VPN | Tunnel routes, regex policy, rollback, verify | 1 ticket |
| SSH | Multi-device readiness sweep, keygen, batched config | 1 ticket |
| Wireless Controller | DFS event log, pcap inspector, channel reassignment | 1 ticket |
Pull any of these from your shift queue and you get the real thing. The customer message, the ticket context, the tools you need, and the autonomy to figure out the fix yourself.
What also shipped
This isn't just new content. The underlying experience changed.
Real grading. When you complete a hands-on ticket, you get a per-checkpoint debrief showing what you actually did versus the canonical resolution. Hands-on tickets bank to three outcomes: Completed if you performed every canonical checkpoint, Partial if you hit some but not all, and Abandoned if you click Resolve without performing the canonical actions. A clean Completed run earns full XP. Multiple-choice tickets are graded separately on a four-step reply scale: Root Cause Fix, Resolved With Detours, Workaround, and Mishandled. You see your actions performed alongside the engineer's expected sequence, so you learn from the comparison.
Discovery-first interface. Tickets no longer come with a visible "Checkpoint 3 of 5" tutorial counter at the top. You see the customer message. You see your tools. You investigate like real help desk work, and you click "Resolve ticket" when you think you've solved it. The diagnostic is the lesson, not following N preset steps.
State persistence across tools. Open the Switch Console, change a VLAN, close the ticket to grab coffee, come back and reopen. Your work is exactly where you left it. Every tool (both hands-on consoles and the reference tools like Knowledge Base, Past Tickets, Identity, Remote Desktop) restores per-ticket state on revisit. No more starting fresh every time.
Mobile experience that doesn't pretend. Sim Mode is genuinely a desktop and tablet experience. Network consoles need room to breathe. Instead of crashing or breaking on mobile, the platform now shows you an honest device-recommendation card with three options: continue on mobile with a degraded experience, switch devices, or jump to the Q-bank which works perfectly on phone. Q-bank, Flashcards, PBQ, Adventure, and Study Mode stay fully mobile-functional.
Track-aware queue. Switch certs on one tab and the Sim queue on your other tab updates automatically. No more A+ tickets showing up while you're studying Sec+.
What hasn't changed
A+ and Sec+ Sim tickets still run as multiple-choice. That's intentional, not a gap. A+ Sim tickets are judgment scenarios where the learning is the decision (which template to scope to, which AD group to add, when to grant local admin and when not to). Sec+ tickets are governance, IR planning, and policy flows where the lesson is reasoning through trade-offs, not typing commands.
The hands-on engine fits execution-style scenarios. We don't force-fit it where it doesn't belong.
If you're on A+ or Sec+, your study experience is the same as yesterday's, with all the underlying infrastructure improvements (state persistence, mobile guardrails, track-aware queue, real debrief) applied across the board.
Trinity coverage today
| Track | Exam | Questions | Sim style | Status |
|---|---|---|---|---|
| A+ | 220-1201 / 220-1202 | 1,000 (500 per core) | Multiple-choice (judgment scenarios) | Content complete |
| Net+ | N10-009 | 500 | 13 hands-on execution + 5 multiple-choice | Content complete |
| Sec+ | SY0-701 | 500 | Multiple-choice (governance + IR scenarios) | Content complete |
Every track also ships: Adventure Mode learning paths, per-objective flashcards, Performance-Based Question (PBQ) practice with the five CompTIA interaction formats, Study Mode lessons with knowledge-base depth, and per-exam practice exams that pull fresh question subsets every attempt.
Pricing
- Pro: $24/mo or $240/yr. Full trinity access. All Sim, Adventure, Study, Q-bank, Flashcards, PBQ.
- Academy: $49/mo or $490/yr. Adds cohort pacing, classroom dashboards, curriculum download access.
- Teacher: $149/mo or $1,490/yr. 30-seat classroom, full Academy features, curriculum kits.
- Lifetime: $200 founder cohort (current pricing tier).
No textbook required. No surprise fees. No annual exam-prep renewal trap.
What's next
Trinity is content-complete and the Net+ hands-on layer is fully shipped. Next on the roadmap:
- Curriculum video library (Q3 2026). Walkthroughs for every lesson, currently scaffolded with greyed placeholders.
- Linux+ and Server+ tracks (timeline depending on CompTIA exam objective releases).
- Hands-on for A+ where execution fits. ticket-aplus-015 (Day 1 employee setup) is the candidate to start, blocked on building Identity console + Company Portal + GitHub invite components.
- Continued content depth across the trinity as exam objectives evolve.
We're not promising dates because shipping software on a date instead of when it's ready is how you ship broken software. The commits are public, the changelog is honest, and you can watch the work happen.
Try it
If you're a Net+ learner with RTJ Pro, log in, pull tickets from your shift queue, and try one of the thirteen hands-on tickets. Tell us what felt off. Real learner behavior beats internal assumptions every time.
If you're on the fence about RTJ, this is the moment to evaluate. 2,000 questions across the trinity, eight purpose-built network consoles, real per-checkpoint grading, and a platform built by someone who runs an IT services business and teaches CompTIA prep on the side. The Q-bank works great on a phone if you want to start there.
Nick
Revtek IT Solutions and Revy's Tech Journey
About the authors
IT Service Center Manager and former CTE / IT teacher. Owner of Revtek IT Solutions. Writes everything that ships under his name and reviews every line of Revy-assisted drafting before publish.
LinkedIn ↗Revy helps draft and structure these posts. Every piece is reviewed, edited, and fact-checked by Nick before publish. We disclose this here because it is the right thing to do. See the AI Policy for the full stance.