A workspace simulator where you run real-feeling help desk tickets. Knowledge Base, Remote Desktop, Active Directory, networking tools, and a queue of customers who don't always know what's actually broken. You investigate, decide, respond.
A help desk simulator is a practice environment where you work real-feeling IT support tickets with working tools instead of reading about them: password resets, connectivity troubleshooting, ticket escalation, the judgment calls a tier-one tech makes daily. Revy's is the cert-prep version, tied to the CompTIA objectives you are studying for A+, Network+, and Security+. It pairs with full-length practice exams so you can measure readiness, not just grind tickets.
New to the certs? See what they actually cost: A+, Network+, and Security+.
A simulated ticket queue modeled on help-desk workflows. Some tickets are clear. Some are wrong about the problem. Some are testing whether you will fall for a social engineering attempt. Pool refreshes daily with a fresh batch of five.
Click into a customer's machine and you get a Windows-style simulated desktop with ticket-specific data and scripted command responses. Task Manager with process and memory data, Event Viewer with filtered logs, File Explorer with drill-down folders, Command Prompt with ipconfig and ping and tracert, Outlook with per-folder mail. The data lines up with the ticket.
Every customer reply is a pick from a set of options, each one graded on judgment. Replies that report a tool observation only unlock after you actually used the tool. No guessing data you have not seen. Every wrong-turn reply has a customer who pushes back the way a real one would.
Random pull from the pool, filtered by cert and difficulty. You read the description, see the customer, get a feel for what they think is wrong.
Open the tools you need. Run commands. Look up the user in Identity. Check past tickets. Build a picture of what's actually happening.
Call, email, chat, escalate, deny, verify identity first. Each route opens a different interaction. Each is graded on judgment.
Submit your response. Revy debriefs: what worked, what to try next time, what tool would have caught the issue faster.
Tomas Whitfield, day 2 on the Legal team. Trying to print a brief for a partner. The printer near his desk is the big one by the copy room. Other paralegals can print fine.
One ticket from the A+ reference set. Command Prompt, Task Manager, and Event Viewer open inside the Remote Desktop. Ticket pools ship for A+, Network+, and Security+. Hands-on execution tickets run in simulated tools across all three tracks: A+ uses Windows tools like Command Prompt, Task Manager, Settings, and OneDrive; Network+ uses device consoles; Security+ uses security tools like an identity console, endpoint containment, log search, and email security. The rest are judgment and communication tickets, where the skill is the call, not a click.
A help desk simulator is a practice environment where you work real-feeling IT support tickets with working tools instead of reading about them: password resets, connectivity troubleshooting, ticket escalation, the judgment calls a tier-one tech makes daily. Revy's is the cert-prep version, tied to the CompTIA objectives you are studying for A+, Network+, and Security+.
ServiceDesk Simulator is the deeper service-desk sim out there. We are the cert-prep version. Same goal of bridging cert and job, narrower scope tied to the CompTIA objectives the learner is actually preparing for.
No. The sim works as standalone IT practice. It pairs with our Adventure and Study modes if you are prepping for a CompTIA exam.
They do something. On hands-on tickets you perform the real fix in the tool and the ticket only resolves once you have actually done it: type the command, end the runaway process, isolate a compromised host, or spot the phishing red flags. The tools show ticket-specific data that lines up with what the customer says, and command output is realistic. On judgment tickets, the tools are how you investigate before you decide.
Yes. The Teacher tier wraps the Sim in a classroom dashboard with per-student progress, sim-ticket history, and built-in student-teacher messaging so the teacher can walk a stuck student through a ticket without leaving the platform. See For Educators for the full pitch.
Tools take correct command syntax and return scripted output. Customer messages read like the ones you get at a help desk. The judgment calls are the kind a working T1 makes daily. Each reply you pick is graded against what a senior tech would have done in the same spot.
Free includes one full Adventure lesson per track and 5 Sim tickets per day. Upgrade if and when you want more.
