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TICKET-APLUS-011P1 · HighIN PROGRESS

Teams call starts but webcam shows nothing

DeviceLAPTOP-MRO-01 · 16 GBLocationHomer Glen, ILExtx9785HistoryFirst ticket

Frustrated

Michelle: “I'm on a hard deadline here, I really need this working.”

Obj 1.2A+ Core 1On a deadline

1Identify

2Theory

3Test

4Plan

5Verify

6Document

TODAY · TUESDAY, SEPTEMBER 8

Hey IT, I'm joining a customer call in 4 minutes and Teams says it can't find my camera. My laptop camera works in Photo Booth or whatever it's called. Just Teams says no camera. PLEASE.

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